Returns & Exchanges Policy

At Wristkart, we strive to deliver quality watches that meet your expectations. We carefully check and pack every order before dispatch. However, if you receive a damaged, incorrect, or incomplete order, we are happy to assist you with a return or exchange, subject to the conditions mentioned below.

Please read this policy carefully before placing your order. By purchasing from Wristkart, you agree to the terms mentioned in this policy.

Conditions for Returns & Exchanges

  • You must contact us within 3 days of receiving your order if you receive a damaged, incorrect, or incomplete product.
  • A complete, continuous unboxing video of the parcel is mandatory for claims related to damage, wrong items, or missing items. The video must clearly show the package, opening of the parcel, and the issue.
  • The unboxing video must be without pauses, cuts, edits, or interruptions.
  • Claims without a proper unboxing video may not be accepted.

Business Rules

  • Orders are dispatched only after the order details have been confirmed.
  • Returns, exchanges, or refunds are not accepted due to personal preference, change of mind, or dislike of the product.
  • We recommend checking the product details, specifications, size, colour, and other available information before placing your order.
  • For an approved return or exchange, the product must be sent back in its original condition, including the original packaging and accessories.
  • Products that show signs of use, damage, alteration, or missing packaging/accessories may not be eligible for return or exchange.

Video Verification

For any claim involving a damaged, wrong, or missing product, a complete 360° unboxing video is required.

The issue must be reported to Wristkart within 24 hours of receiving the parcel for such claims.

Our team may request photographs, videos, order details, or other information to verify the issue before approving a return or exchange.

Exchange Policy

  • Exchanges are available only for eligible cases approved by our team.
  • Shipping charges for an exchange may be borne by the customer, depending on the reason for the exchange.
  • The product must be returned in its original condition with all applicable packaging and accessories.
  • Wristkart reserves the right to reject an exchange request if the product does not meet the return conditions.

Return to Origin (RTO)

If an order is returned to Wristkart because of reasons such as:

  • Customer refusing delivery
  • Incorrect or incomplete address
  • Customer being unavailable to receive the parcel
  • Failure to accept the shipment
  • Any other customer-related reason

the customer may be required to pay the applicable RTO and reshipping charges if they wish to have the order shipped again.

Refunds for RTO orders will not be provided where the RTO occurs due to customer-related reasons.

Important Information

  • Once tracking details have been shared, customers are expected to monitor their shipment and remain responsive.
  • If an order has not been received despite the tracking information showing an issue, please contact us promptly.
  • Minor variations in colour may occur due to lighting, photography, screen settings, or device displays. Such variations are not considered a product defect.
  • Minor cosmetic issues that do not affect the functionality of the watch may not qualify as damage.
  • Delivery or dispatch timelines may occasionally be affected by circumstances beyond our control.
  • Customers are advised to inspect their order carefully immediately after delivery and report any eligible issue within the specified timeframe.

Final Note

At Wristkart, our goal is to provide a smooth and reliable shopping experience. We request customers to carefully review the product information and this policy before placing an order.

For any eligible return or exchange request, please contact our customer support team with your order number and required photos/videos within the applicable timeframe.